For a period of 60 months from the completion date expressed on this contract, the work completed by J. R. Ross Corp. is under warranty. This warranty entails and warrants against peeling and blistering of the paint applied by J. R. Ross Corp. as the result of inadequate preparation work, and/or improper application.
For this warranty to be valid, you must:
Pay the full contract price.
Retain a copy of the original contract and proposal.
Provide proof or evidence of payment in full.
J. R. Ross Corp. will :
Perform the necessary repairs, at no labor cost to you, the original purchaser.
Perform all covered exterior repairs during the exterior season, if and only if J. R. Ross Corp. is notified and a warranty claim is filed via this warranty by August 1st. Claims filed after August 1st may get completed during the current painting season. However, they may not get completed during the current season and will be completed the following exterior season. The exterior season is defined by J. R. Ross Corp. as the season where seasonal exterior employees are available and the weather is suitable to paint in.
Perform any covered repairs using a “Level 1” Scrape as described in the definitions section of the original contract.
Perform any covered repairs only to the area failing. This includes the area where peeling and blistering has occurred. An exact color match is not guaranteed by J. R. Ross Corp., as there is a likelihood that the original paint will have faded.
What you should do to have the covered repairs performed:
Contact J. R. Ross Corp. by phone at 978-600-1979 or 603-546-6767 by August 1st to have the covered repairs performed that painting season.
J. R. Ross Corp. will work with you to set up an inspection of your property and notify you promptly of the nature and extent (if any) of the covered repairs and J. R. Ross Corp. plan for performing the repairs.
THIS WARRANTY DOES NOT COVER:
The cost of paint required to perform the covered repairs.
Any areas where the customer alters or performs additional work on after J. R. Ross Corp. has completed job.
Any areas where the paint was provided by the customer, and applied to the area by J. R. Ross Corp.
Any peeling or blistering that J. R. Ross Corp. determines is the result of an interior moisture problem. Paint applied properly will blister and peel, usually to the bare wood, in areas where there is a large amount of interior moisture that is inadequately ventilated. For this reason, this warranty does not include the exterior siding, window frames, etc. adjacent to your kitchens and bathrooms. Also does not include any interior areas with constant moisture exposure, etc.
Any peeling or blistering that J. R. Ross Corp. determines is the result of an exterior moisture problem. Paint applied properly will blister and peel, usually to the bare wood, in areas where there is a persistent amount of exterior moisture exposure. This includes, but is not limited to, leaking roofs, ice dams of any sort, gutters filled with debris, and snow or ice sitting on a particular area for any period of time.
Any peeling or blistering that J. R. Ross Corp. determines is the result of the buildup of excessive layers of paint. A painted surface can only hold a certain quantity of layers before the weight of the newer layers begins pulling the older layers away from the original substrate (wood, masonry, metal, etc.) At which point this happens it is impossible to predict, though its likeliness does increase with each successive layer of paint. You may want to consider full paint removal by a qualified contractor.
Any fine cracking in older layers of paint. This can be referred sometimes as “alligatoring,” and is common on older homes with many previous layers of paint. Eventually these cracks will show through the newly applied top coat.
Any failure due to a manufacturing defect in the substrate. “Mill glaze” is a condition created at a lumber mill that results in paint adhering poorly to wood siding. Siding material made from composite wood products may also result in paint adhesion problems.
Varnished surfaces or surfaces made of, or containing, galvanized metal.
Conditions that are the result of a failure in the paint itself, including but not limited to, fading, chalking, flashing, and lapping.
The appearance of mildew, mold, or any other environmental conditions.
Bleeding knot holes, rust stains, and/or cedar bleed. Cedar bleed is the result of naturally occurring tannins in the wood and is unrelated paint application.
Any horizontal surfaces or any surface that as a result of structural design permits moisture to collect. This includes, but is not limited to decks, railings, stairs, porches, roofs, and wood gutters.
THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY J. R. ROSS CORP. AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THIS WARRANTY IS APPLICABLE ONLY TO PAINTING SERVICE PROVIDED TO THE ORIGINAL PURCHASER WHO IS IDENTIFIED ON THE FRONT COVER OF THIS CONTRACT. J. R ROSS CORP. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MATERIALS, WORKMANSHIP, OR BREACH OF THIS WARRANTY, NOR SHALL J. R. ROSS CORP. BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE ORIGINAL CONTRACT PRICE. AT NO TIME MAY THIS WARRANTY BE ALTERED OR EXTENDED FOR ANY PURPOSE.